Frequently Asked Questions

Your guide to shopping the best tech deals at KIMSTORE

Are the products sold on KIMSTORE original and brand new?

Yes, all electronics, gadgets, and accessories sold on KIMSTORE are 100% authentic and brand new, unless explicitly stated as 'Certified Pre-owned' in the product description.

What payment methods do you accept?

We accept a wide variety of payment options including Cash on Delivery (COD), GCash, Maya, credit/debit cards, and over-the-counter bank transfers.

How long does shipping take?

For Metro Manila deliveries, expect your order within 1-3 business days. For provincial areas, shipping typically takes 5-7 business days depending on the courier and location.

What is the warranty policy for gadgets?

Most items come with a standard 1-year manufacturer warranty. Additionally, KIMSTORE offers a 7-day replacement policy for factory defects, provided the item is returned in its original packaging.

Can I track my order status?

Absolutely. Once your order has been processed and shipped, you will receive a tracking number via email or SMS which you can use on our partner courier's website.

Do you offer technical support for purchased items?

Yes, our dedicated customer service team is available to assist you with basic troubleshooting and setup for any electronics purchased through our store.